Our team of highly skilled insurance professionals has been intricately put together over the last several decades to address our clients needs. We have 5 generations of talent working on our team today. Brown & Brown believes in recruiting teammates with high integrity and work ethic. We invest in our team through the utilization of Brown & Brown University as well as industry-leading training and continuing education resources.
Randal is a graduate of University of Tennessee in 1969, majoring in Insurance and Risk Management. Upon graduation, Randal joined the ranks of his father’s insurance agent, Ritter Insurance, which was formed in 1958. He was owner of Ritter Insurance through 2000, when it was acquired from Brown & Brown. Randall is a Commercial Property & Insurance agent specializing in transportation, helping his clients mitigate their inherent risks. Randal is a former Nascar race car driver/owner where he raced competitively from 1978-2004. Outside of the office you can find Randal tending to his farm and taking care of his horses.
Hicks Armor is Senior Vice President of Employee Benefits with Brown & Brown Insurance. Having been in healthcare since 1976, Hicks has worked with a major insurance carrier, started a Physician Hospital Organization and represented businesses as a Broker/Consultant. During his professional career Hicks has always been active in community organizations and has served in leadership positions with the Chamber of Commerce, United Way, Rotary, The University of Tennessee College of Business, Memorial Healthcare System Foundation and numerous other community organizations. He also has been active politically and maintains close relationships with local, statewide and national representatives. He was also asked by former Gov. Phil Bredesen to serve on the Tennessee Council on Developmental Disabilities. Hicks has been married to his wife Vicki since 1986 and they have two children; Hicks Jr. and Alexandria.
Bob is a graduate of Gators country (University of Florida). Not long after graduation, Bob moved to Nashville, TN and began working for Al Phillips Insurance Agency in 1975. Bob was with Al Phillips since ’75 until it was acquired from Brown & Brown in 2008. Bob is a Commercial & Property Insurance agent and helps his clients through the ever-changing market and assist in mitigating their premium risk. Bob is happily married to his wife Kathy with two children, 3 grandchildren and 4 dogs.
Paul Roussel joined Brown & Brown of Tennessee in 2009 through the acquisition of the benefits division of his family’s insurance firm, Roussel & Associates. After graduating from the University of Tennessee Knoxville with a Bachelor of Science degree in Finance in 2003, Paul joined his family’s Brentwood, TN based firm bringing his technological expertise to the world of employee benefits. After implementing several enrollment platforms, Paul moved to Senior Account Manager and was responsible for managing all aspects of Roussel & Associates client’s benefit programs. In 2011, Paul was promoted to Vice President of Employee Benefits at Brown & Brown of Tennessee. He works with his clients on developing long-term strategies for their benefits programs and making sure the carriers he represents are providing the highest level of service to his customers. Paul lives in Franklin with his wife Lissa, daughter Lilly and son Max. He spends his free time with his family hiking the trails of east Tennessee, running and coaching his son’s soccer team.