Team Picture

Our People, Your Team.

Our team of highly skilled insurance professionals has been intricately put together over the last several decades to address our clients needs. We have 5 generations of talent working on our team today. Brown & Brown believes in recruiting teammates with high integrity and work ethic. We invest in our team through the utilization of Brown & Brown University as well as industry-leading training and continuing education resources.

Allen Thomas

Marketing Leader

Allen Thomas is the Commercial Lines Marketing Manager for Brown & Brown of Tennessee, Inc. Allen is originally from Louisiana and attended Louisiana State University, earning his Bachelor of Science degree in Geography in 2002. In 2004, he began his insurance career in Baton Rouge, LA, working for USAgencies Casualty Insurance Company, Inc., a personal lines auto insurance company that sells direct to the public. In early 2005, he joined Brown & Brown of Baton Rouge and moved over to the Commercial Lines Marketing department, assuming the leadership role in late 2005. In 2007, Allen and his wife relocated to Nashville, TN to work as a Commercial Lines Marketer for First Horizon Insurance Group, which was acquired by Brown & Brown, Inc. in 2011. Allen has been in his current leadership role with the company since 2015.

Baili McDonald

Personal Insurance Leader

Baili came to Brown & Brown November 2015 to lead our personal lines division. She has been in the personal lines insurance industry since 2010, working with mass-affluent clients. She graduated with a Selling & Sales Management degree from Purdue University. After working in an agency in her home town she moved from Northwest Indiana to Nashville in 2012 to work in a niche market agency specializing in entertainment and high-profile individuals. Baili earned her Certified Insurance Service Representative designation in 2014 from The National Alliance of Insurance Education & Research. Baili enjoys helping our clients find solutions to complicated risks and protecting their lifestyle. In her spare time Baili enjoys spending time with her husband and their daughter. She grew up on a farm and loves to be outdoors with animals.

Donna Thompson

Select Benefits Department Manager

Donna Thompson is a graduate of Martin Methodist College and received her designation of Registered Health Underwriter, RHU, in 1995 from the American College. Donna is a member of the Middle Tennessee Association of Health Underwriters and has served as past Board Member and Past Legislative Chair Person. Donna is also a member of the BlueCross BlueShield Agent Advisory Council and has served on the BCBS Individual Agent Advisory Council. Donna has the knowledge and expertise in assisting clients with negotiating comprehensive competitive benefit programs and will procure the best products at the best price in the market place. Donna knows how and where to find answers to your employee benefits, risk management, insurance and human resource questions. Donna and her staff provide enrollment support, customized communications and daily ongoing administration, including but not limited to, working with difficult claim issues for your employees.

Cara Arnold

Service Manager

Cara was an Account Manager and Marketing Consultant with Roussel & Associates in 2002 before the acquisition with Brown & Brown Insurance of TN. She developed strong customer service and marketing skills in her time as an account executive, focusing her efforts on client satisfaction. In 2016, Cara was promoted to Service Manager. In addition to managing client accounts, she also manages the service team, including account executives, eligibility specialists and technical assistants.

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